I have more than one pet, is it ok to bring them all?
Yes, we are happy for you to bring more than one pet, we ask that you let us know at the time of booking how many and what type of pet they are. Obviously there is a limit to the number we can take photos of in a set time, but we are happy to discuss options with you.
If you do bring more than one and would like photos of them all together please bear in mind that you may need to bring a helper or two with you. With horses we suggest 1 human to 1 horse.
I want a location shoot, what happens if the weather is bad?
We work in good and bad weather and it can sometimes add something special to your photos. However, if you really want a good day or the weather is forecast to be unsafe for your pets we will reschedule your shoot.
I have an older dog who can’t do as much as the younger one, can I still have photos of them both?
Yes of course, we can take individual portraits and a group portrait when your younger dog has settled.
Can I have a portrait of me with my cat?
Yes, and we encourage you to at least have one with your pets as it is a lovely memory to have.
Do we have to decide at the photoshoot what products we want?
No, not at all. We will bring along a couple of small sample if you would like to see them, but we help you to decide what you would like at your viewing session. We also bring more sample along to this to show your our range of products.
I don’t want a canvas, do you do other options?
We offer our wall art in 3 different finishes - these are canvas, acrylic and metal prints. We have samples of all of these to help you choose your prefered option. Our albums are also a good alternative.
How much do I need to spend with you?
Our standard photoshoots are £125. There is no obligation to purchase your photos and no minimum spend on our products. On average our clients spend around £695.
I am not too close to you, can I still have a photoshoot?
Yes, you are welcome to still come to our studio or we can come to a location of your choice. We charge Millage of .47p/mile after 20 miles outside of SA39.
Can I spread the payment out?
Yes, we offer flexible payment plan for up to 9 months. Your products will be ordered upon completion of your payment plan.
My dog can’t go off lead, will this be an issue?
No this isn’t an issue, if you have a bright coloured lead or show lead this would be the best to bring, if you don’t we do have a couple that you can use in your session. Alternatively you can choose to have our studio photo shoot where you can let your dog off in our secure environment.
My dog can be really nervous and unsure with new people, will this be a problem?
This won’t be an issue, we may have to spend some time getting your dog used to us before we start the shoot and use a longer lens, just let us know when you book if you think they may be unsure.
Can I see my images online?
Due to the bespoke nature of our product range we only offer photo viewings - either at your home or our studio. We can also show you your photos on a large screen and help you choose options most suited to your needs.
I have a question not on your list
Please contact us with any other questions you may have.